Returns & Exchanges

At Thekapco, we strive for complete satisfaction with your electronic gear; if you are not entirely happy, you can return your items within 30 days of delivery. All products must be in their original packaging and condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronics in their original box with all included accessories and manuals to ensure they are protected during transit.

• 3.
  Ship the Item

  Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund or ship your replacement within 3-5 business days.